Asset Protection Fraud Investigator

Job Overview

The Multi Store Fraud Investigator oversees top fraud loss locations and has a direct responsibility of initiating and leading Fraud investigations; executing Investigative strategies; providing recommendations based on investigative findings; working closely with Asset Protection teams at all levels to identify and investigate fraud; investigating internal theft; collaborating with internal and external partners; use investigative trends and reporting analysis to generate best practices for business partners. They serve as the subject matter expert on fraud loss mitigation strategies. This role is based in the NYC market with Bloomingdale’s 59^th st being the home store. 

What You Will Do

Fraud Loss

• Lead the store executive team in planning, implementing, monitoring, and managing the store's fraud prevention and awareness programs.
• Develop relationships with Store, Central, and Regional leaders to gain support towards achieving fraud loss goals.
• Manage and monitor all internal and external fraud investigations, apprehensions, and recoveries.
• Analyze fraud trends through the utilization of available Reporting, Systems, and Technology.
• Develop strategy and recommendations as result of investigative findings.
• Create reporting and analysis to illustrate fraud trends.
• Upload and maintain case records through case management system.
• Develop leads  and investigate non-fraud related internal theft activity
• Conduct internal theft interviews

Customer

• Uphold Bloomingdale’s commitment to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve every day in every store and office, with every customer and associate.
• Role model exemplary service and consider outstanding shopping experiences in fraud mitigation strategies.
• Handle proprietary, sensitive, and confidential information.
• Drive an awareness culture focused on fraud prevention by ensuring the store population is educated on current trends.
• Contact customers to determine if transactions are authorized during investigations.
• Participate in visits with senior leadership.

People

• Establish yourself as an influential leader.
• Achieve results by managing without authority and influence change.
• Lead fraud projects and new initiatives. 
• Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company.
• Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
• Support Bloomingdale’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities.
• Maintain regular, dependable attendance, and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Who You Are

• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
• Ability to effectively plan and execute strategies.
• Knowledge of MS Office computer programs are required.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
• Respond to common inquiries and complaints from customers, regulatory agencies, and members of the business community. 
• Ability to effectively present information to top management, public groups.
• Moderate level of analytical skills.
• Outstanding ability to communicate across all levels of management.
• Excellent time management skills.
• Computer navigation and keyboarding skills. 
• Proficiency in MS Office, particularly Excel. 
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Supervisory experience.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.