Assistant Manager Enterprise Fraud
Redwood Credit Union
Full-time
On-site
Napa, California, United States
$97,864 - $128,941 USD yearly
Redwood Credit Union is seeking a dynamic Assistant Manager of Enterprise Fraud to lead daily operations, support fraud prevention efforts, and deliver exceptional service to our Members. This role is ideal for a proactive leader with deep fraud and dispute expertise, strong analytical skills, and a passion for protecting people and assets.
Key Responsibilities
Department Leadership:
o Recommend process improvements and track performance
o Deliver monthly reports and service audits
o Ensure fraud tools (Verafin, BioCatch, Socure, Falcon) meet compliance standards
o Lead training, coaching, and career development for fraud team
o Resolve member issues and manage escalated fraud cases
o Act as backup to the Enterprise Fraud Manager
o Provide weekend/holiday on-call support
Operations Support:
o Lead special projects and cross-training initiatives
o Support manager with member escalations
o Assist with team training and coverage
Leadership & Teamwork:
o Promote open communication across departments
o Share updates and procedural changes
o Travel for fraud training and community events
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Strong leadership, organization, and problem-solving skills.
- Ability to direct and supervise the work of others.
- Strong interpersonal skills, especially in holding difficult conversations while maintaining service excellence and professionalism.
- Proven experience coaching and training individuals or groups. Ability to negotiate change across organizational/firm boundaries and influence others outside of own work group.
- Skill in the operation of a PC with the use of word processing, spreadsheet, and presentation software.
- Knowledge of Regulation E, Regulation Z, Regulation CC, and a working understanding of C.F.P.B. policies.
- Knowledge of Visa regulations which govern dispute and fraud claims.
- Knowledge of account takeover methodology and detection practices.
- Familiarity with BSA regulations pertaining to KYC and Suspicious Activity Reporting (SAR).
- Excellent written, verbal, analytical and communication skills.
- Demonstrated ability with the design and application of innovative ideas and developing creative solutions.
- Ability to make sound business decisions, using the principles of RCU Vision, Mission and Values.
- Ability to prioritize and successfully manage multiple tasks and deadlines.
- Ability to work and act independently and confidentially.
- Ability to analyze situations and recommend workable solutions.
- Ability to effectively research and report data.
- Ability to distinguish and process confidential material and information with discretion.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability and desire to work in a team environment.
The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree and a minimum of six years of experience in fraud and disputes.
Compensation: Base starting range: $97,864 to $128,941 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, reach overhead and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer