AVP Fraud

This position is based at our Corporate Headquarters in Oak Ridge, TN (221 S. Rutgers Avenue), and if follows a hybrid/remote work schedule (in the office 3 days/week). The deadline to apply for this opportunity is February 12, 2026. 

Job Summary: The AVP Fraud is accountable for managing, coaching and leading the team responsible for proactively identifying and mitigating fraud.  The AVP Fraud is responsible for executing essential strategies, policies and tasks to detect fraudulent activity and prevent financial loss to the credit union, ensuring compliance with relevant laws and regulations.   

Essential Functions and Responsibilities:

• Develops and maintains fraud risk assessments, implements policies, strategies, and procedures to mitigate fraud risks including periodic updates to identify potential gaps in controls and recommend enhancements.
• Collaborates with Retail Operations, Lending, and Members Services to investigate fraud, safeguard member accounts, and proactively prevent losses.
• Provides oversight on fraud prevention for debit/credit cards, consumer applications, and payment systems utilized by the credit union in relation to Online Accounting Opening, Debit/Credit cards, ACH and suspicious account activity reports.
• Manages and guides Fraud Analysts to ensure member and staff questions and concerns are addressed in a timely manner. Will also serve as immediate back up for court appearances and assist with responses to subpoenas.
• Prepares and presents report to Chief Information Officer and VP Fraud & Physical Security on fraud losses and prevention outcomes including the effectiveness of fraud capabilities in the first line of defense. Responds timely to consumer fraud complaints.
• Participates in internal and external fraud meetings as a credit union representative to stay abreast of industry trends, emerging risks, and the advent of preventative tools.
• Performs other job-related duties as assigned.

Experience: Five or more years of experience in fraud management, with business and oversight roles, to include card risk mitigation rules within a VISA RSM platform is required. One or more years of supervisory experience, or equivalent senior roles, in card processing/fraud is required. 

Education: Bachelors Degree in Business, Organizational Management, or Finance, or an equivalent combination of education and experience is required.

Comprehensive knowledge of federal and state regulations impacting credit unions, including but not limited to, the Bank Secrecy Act and Reg E and related laws is required. Familiarity with credit union products, services, policies, procedures, and applicable regulations is required. 

Other skills required: 

• Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
• Strong fraud investigation skills with attention to detail to link events and identify fraudulent behaviors.
• Strong problem-solving skills and the ability to address new problems and issues with unique solutions.
• Proficient in gathering, analyzing, and compiling complex financial and statistical data.
• Must have ability to prioritize demands from multiple projects.
• Must possess strong data analysis skills.
• Must be proficient with Microsoft 365.