Call Center Chat Fraud Agent Position
We’re seeking a personable, customer-service-oriented individual to join our team as a Call Center Representative. As the primary point of contact between our company and both current and potential customers, you’ll be responsible for providing top-notch assistance to those who reach out to us via chat.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Chat Fraud Agent Responsibilities
- Handle inbound and outbound chats promptly
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the customers to verify or clarify information
- Diffuse angry or upset customers as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the customer calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Chat Fraud Agent Requirements
- Previous experience in a customer service role, preferably as a Call Center Representative or Chat Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- typing and verbal communication skills
- Proficiency with computers
- Quick and accurate typing skills
- Strong critical thinking and decision-making skills