Fraud Analyst

It’s an exciting time to be at Hanscom Federal Credit Union! 

As a member of our Risk Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

What we offer

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Fraud Analyst  

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.  You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Monitors fraud alerts from all internal and external channels and ensures all instances are reviewed, researched, and resolved efficiently and in a timely manner. Escalates more in-depth cases for further investigation.
• Gathers evidence and documentation and researches any allegations of suspicious activity for all types of fraud that our institution encounters (i.e. money laundering, online account take-over, share draft fraud, etc.).
• Monitors all fraud activity for patterns and trends (i.e. branch activity, emerging scams, geographical concerns, etc.) and educates self and others on this activity. Recommends actions to prevent or negate new fraud concerns.
• Maintains data in CRM with respect to investigation, conversations, documentation and action(s) taken for each fraud case. Closes cases at the appropriate time, once investigation is complete.
• Monitors relevant industry and association websites (i.e. eFraud Prevention, ACFE, IACFI) to identify fraud alerts and trends; presents critical information to management as needed.
• Learns and becomes adept at using any/all new and emerging software and technology to aid in the HFCU’s fight against fraud.
• Participates in the member “flip” process (once a flip is deemed necessary) by coordinating and assisting with all facets of opening the new membership and assisting the members, as needed.
• Participate in coordinating efforts in fraud awareness, detection and prevention activities such as training, providing advice on methods and best practices as well as educating staff and/or members.
• Continuously monitors internal communication regarding fraud using TEAMS, email and Interaction Client throughout the day; responds in a timely manner.
• Attends fraud and other networking meetings and training; stays abreast of new tips, tools and techniques in the fight against fraud; builds contacts to aid in fraud cases. Identifies new opportunities to monitor identify, manage and mitigate fraud within our institution.
• Performs other related duties as assigned.