Fraud & Appeals - Program Assistant II

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

FRAUD UNIT - PROGRAM ASSISTANT II

Location: Los Angeles, 90056

100% On-site position

What We're Looking For:

Crystal Stairs is seeking qualified candidates for our Program Assistant II position. In this position is primarily responsible for providing administrative or clerical support to the Fraud Prevention & Appeals Unit. This position will assist in the areas of file maintenance, requesting case records and copying of files, data entry, preparing forms and notices, mailing of requested documents to external parties. The position will also be responsible for making follow up phone calls to parents and/or providers regarding appeals hearing appointments.

The qualified candidate will have the following responsibilities:

1. Coordinate and process document requests from Legal Department, and DPSS and other agencies (local law enforcement, CDSS, and Housing Authority, etc.) in a timely manner.
2. Create and maintain unit files and track all document requests.
3. Organize and maintain filing system of fraud & appeals records including preparing records for off-site storage
4. Perform data entry; retrieve client information via Cal Saws, and produce, photocopy and/scan program records.
5. Respond to all internal and external communications via email and telephone in a timely manner.
6. Process all incoming mail and determine if the Notice of Action was received before the appeal due date. Log all incoming appeals in the Appeals Unit Tracking log and CC3. Prepare forms, notices, and correspondence related to document requests and appeals.
7. Schedule appeal hearings, mail appointment notices, and update database (i.e.CC3) with appeal status. Communicate with the case management specialist about appeal request and coordinate with front desk staff regarding appeal hearing appointments.
8. Prepare appeal decision letter for mailing, and include appeal documents such as emails, appointment letters and case notes in parent file.
9. Participate in team meetings and other staff development trainings.
10. Assist with inventory of office supplies.
11. Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Minimum two years administrative or clerical experience. Experience working with parents receiving subsidized child care or social support services preferred.
• High School diploma required; Associate of Arts degree in the Social Sciences field preferred; years of related work experience can be substituted for the AA degree.
• Must have some knowledge of County, State and Federal program requirements for Alternative Payment and Child Care Subsidy Programs. Requires demonstrated proficiency with MS Office and other database applications.
• Requires excellent verbal and written communication skills.
• Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines. Strong organizational and administrative skills.
• Requires considerable accuracy and ability to produce under tight deadlines.
• Requires excellent problem solving skills and ability to handle challenging customer calls or requests.
• Requires great attention to detail. Involves broad application of program knowledge.
• Must possess ability to work with a diverse individuals, groups, and management levels.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Agency Paid!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org