Fraud Consultant

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

Join SEON in our mission to create a Fraud Free World! As a Fraud Consultant, you’ll empower businesses to combat fraud with confidence while delivering world class support and expertise. Be part of an innovative team that’s reshaping the future of fraud prevention.

Are you passionate about solving complex challenges, delivering exceptional customer experiences, and driving impactful results? If so, let’s redefine the fraud landscape together.

What You’ll Do

• Build and nurture trusted relationships with customers, becoming their go to fraud prevention expert.
• Monitor and manage customer communications across multiple channels to provide timely and effective solutions.
• Serve as a technical and strategic advisor, offering in depth fraud analysis, industry best practices, and actionable recommendations.
• Diagnose and resolve technical issues, ensuring seamless system performance and customer satisfaction.
• Create and optimize fraud detection rules and strategies, leveraging your analytical skills to tackle emerging fraud trends.
• Collaborate with internal teams and external stakeholders to troubleshoot and resolve complex cases.
• Support customer onboarding by overseeing technical configurations and ensuring smooth implementations.
• Lead training sessions for new team members and contribute to strategic internal projects.
• Provide proactive feedback to improve processes, products, and customer outcomes.
• Uphold service excellence by meeting SLAs and delivering measurable value to every customer.

What You'll Bring

• Outstanding communication and interpersonal skills, with the ability to simplify complex concepts.
• A proven track record of at least 3 years in Fraud, AML, Cybercrime, or Risk Management.
• Strong problem solving and analytical abilities, with an aptitude for pattern recognition and fraud trend analysis.
• Experience with cloud based software, APIs, and tools like Slack, Postman, Jira, and service desk ticketing systems.
• Familiarity with SQL or Python (a plus).
• A team first mindset with a drive to learn, share knowledge, and improve continuously.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.