Fraud Detection Sr Specialist - OLB

As a Fraud Detection Sr. Specialist, you will be an essential contributor within one of Citizens’ most impactful teams. Our Fraud Detection group plays a vital role in safeguarding our customers, supporting a strong service culture, and protecting the integrity of every financial interaction.

In this role, you will apply your investigative mindset, attention to detail, and commitment to quality to help stop fraud before it happens. You’ll work in a dynamic environment where your decisions make a meaningful difference for our customers every day.

Primary responsibilities

• Review information to identify potential fraud or risk concerns using thoughtful and careful analysis.
• Perform inbound and outbound customer calls as an important investigative step to validate activity, gather key information, and prevent potential fraud in real time.
• Accurately document customer interactions and escalate cases when needed.
• Meet internal service level expectations while maintaining strong attention to detail and providing clear, thorough investigative notes.
• Interact with customers, colleagues, and internal and external business partners to gather information and resolve cases.
• Leverage independent research and direct communication to resolve findings.

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of fraud investigation experience, such as monitoring, reviewing, or analyzing account activity to identify fraud or suspicious behavior.
• Ability to manage multiple tasks efficiently in a fast‑paced, deadline‑driven environment.
• Quick learner with the ability to absorb and apply new concepts.
• Strong communication skills, both written and verbal, with a focus on customer experience.

Preferred Qualifications

• Associate degree or higher.
• 3+ years of banking or financial services experience; online banking experience is a plus.
• Knowledge of banking products, services, customer types, and associated fraud risks.

Hours and Work Schedule

• Hours per Week: 40
• Schedule: Monday - Friday, 11:00 AM - 7:30 PM
• Location: Pittsburgh, PA