Fraud Operations Consultant

Location: NYC Tri-State Area
Work Mode: Hybrid 
Base Pay Range: $90K/Yr - $130K/Yr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are hiring an Associate Consultant in our Telecommunications practice to support our clients in their Fraud Risk strategy and operations across their B2C and SMB segments. The role is advisory in nature, focused on policy review, senior stakeholder engagement, and development of strategies to support business and risk decisions. The role is hybrid and based in the NYC tri-state area and requires travel to client offices in Connecticut, and occasional visits to other EXL and client locations along the East Coast including New York and Georgia.

The ideal candidate would have a strong foundation in the fraud domain, consulting acumen and the ability to convert process findings into insights and recommendations. Prior experience in the Telecommunications industry is preferred.

Key Responsibilities

• Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
• Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning processes and tools
• Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
• Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain

Qualifications

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
• 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Effective storytelling skills with experience translating analysis into clear, compelling narratives for senior stakeholders
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Hands-on experience with fraud and security technologies, such as Feedzai and Feature Space
• Experience integrating fraud risk processes including policy alignment, rules and models, controls, data flows and reporting during corporate restructuring initiatives such as BU consolidation, M&A and spinoffs
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Exposure supporting First Line of Defense operations and policy/risk oversight functions
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker