Fraud Operations Specialist I - Applicants must have a minimum of six months banking experience relating to the position of Fraud Operations Specialist I.

Job Title: Fraud Operations Specialist I

Reports To: Central Operations Manager

FLSA Status: Non-Exempt Department: Fraud Operations

Division: Las Vegas Posting Date: 07.31.25 - 08.07.25

Assist in the daily operations of the Fraud Operations department under the direct supervision of the Fraud Operations Manager within the guidance and directives as determined by the Operations Administrator. Responsibilities include, but are not limited to:

Duties and Responsibilities:

1. Answer incoming telephone calls.
2. Interacts with co-workers and customers relative to areas of concern involving all bank related accounts.
3. Process Reg E Disputes
4. Process collection items
5. Process research requests.
6. Complete Compliance assessments online per Bank regulations.
7. Process Fraud items daily.
8. Special projects and all other duties as trained and assigned.

Organizational Relationships:

• Daily contact with other branches and departments.

External Business Relationships:

• Heavy daily telephone contact with customers, outside agencies, institutions and others.

Required Skills/Abilities:

Working: Must possess a thorough knowledge of all functions related to Central Operations. Position requires a strong comprehension of Bank policies, procedures and audit responsibilities.

Language: Must possess the ability to read and comprehend detailed instructions, short correspondence and memos. Exhibit the ability to write simple correspondence.

Mathematical: Must possess the ability to apply mathematical concepts, add, subtract, multiply and divide. Demonstrate the capacity for completing tasks requiring a high level of attention to detail.

Reasoning: Apply common sense to carry out detailed but uninvolved written and verbal instructions. Possess the ability to deal with problems involving a few concrete variables in standardized situations. Able to understand and follow established Bank policies and procedures to ensure regulatory compliance and adequately train others in the compliance process.

Interpersonal: Possess strong interpersonal skills to effectively communicate with supervisors and co-workers. Demonstrate high degree of customer service skills to include the use of tact and diplomacy in daily interaction with internal and external customers.

Computer: Working knowledge of personal computers and bank operating systems to include new account and informational support programs e.g. Jack Henry, Microsoft Outlook, and Internet Explorer. Operating knowledge with photocopiers, fax machines, postage meters, and adding machines.

Education and Experience: High School Diploma or equivalent. Minimum of (6) six months banking experience relating to the position of Deposit Support Specialist I.

Physical Requirements:

Must be able to walk long distances

Need to be able to stand for long periods of time

Requires the need to sit for extensive periods of time

Requires mental alertness

Able to speak clearly and concisely during internal and external meetings

Requires keen vision for long periods of time due to reading, writing and close work on computer screens

Must be able to frequently lift 25 pounds or more

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERENT IN THE POSITION.

MEADOWS BANK EXPRESSLY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THE POSITION DESCRIPTION AND POSITION REQUIREMENTS AT ANY TIME.

A background check is required for this position.