Fraud & Security Specialist I

Title:                           Fraud & Security Specialist I

Department:             Operations

Reports to:               Operations Manager

FLSA Code:             Non-Exempt

Job Grade:               16                                                       

Overview:

In the Fraud & Security Specialist role, you will serve as a vital contact for both internal and external customers, addressing and resolving various fraud and security situations with professionalism and expertise. You will collaborate closely with management, ensuring clear communication regarding reporting and compliance requirements. This essential function not only enhances the bank's ability to maintain security but also reinforces our commitment to customer-centric service. Your proactive approach will help create a safe banking environment while fostering trust and confidence among our clients and colleagues alike. Your contributions will be crucial in upholding the integrity that defines our organization.

Essential Duties:

• Provide quality customer service to both internal and external customers.
• Performs bank fraud monitoring with various systems which include: Horizon, Oasis, EFT, Zelle, BillPay, ImageCentre
• Responsible for monitoring various reports such as Kite Suspect, Debit Card Fraud Suspect, BillPay Suspects, Zelle Suspects
• Works closely with Security Officer, Sr. Operations Manager, Operations Manager, local law enforcement agencies and other area banks involving fraud/security issues.
• Complete report tracking annual security training completion for all bank employees.
• Complete quarterly report for branch security audits.
• Create and maintain logs, records, or databases of information about fraudulent activity.

• Process debit card and Zelle fraud disputes.
• Utilize ticket portal system to resolve and track issues as created by system users
• Additional duties as assigned by management

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Priorities and plans work activities; Uses time efficiently.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Education/Additional Training or Certifications:

• Associates degree or equivalent work experience

Knowledge/Experience:

• Excellent customer service and problem-solving skills.
• 1 year minimum of bank operations experience.
• Ability to maintain high degree of confidentiality.
• Professional written and oral communication skills.
• Self-motivated and energetic
• Multi-task / Detail oriented
• Computer skills (Microsoft Word, Excel, FIS (Horizon, InterCept)
  
  
• Bilingual Skill Preferred: English/Korean, English/Chinese, English/Vietnamese.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.