Fraud Specialist

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Fraud Specialist, you’ll play a critical role in protecting our members and the credit union from financial loss. If you have a sharp investigative mindset, thrive in high-risk decision-making environments, and are passionate about doing what’s right, this is your opportunity to make a real impact.

Your Role in Our Mission:

• Investigate and resolve fraud cases involving identity theft, suspicious activity, forgery, check kiting, NSF activity, and more
• Analyze account activity, alerts, and high-risk transactions to proactively mitigate loss
• Review and decision fraud claims and cases in alignment with internal policies
• Conduct recorded phone investigations with suspects and/or victims
• Perform advanced background research to identify fraud patterns and support recovery efforts
• Complete high-risk account reviews and make informed decisions based on findings
• Prepare and file Suspicious Activity Reports (SARs) in compliance with FinCEN requirements
• Serve as a liaison with law enforcement, legal entities, and insurance bonding companies
• Support branch teams by addressing fraud-related questions, concerns, and escalations
• Cross-train and assist with daily functions within the BSA unit

What Makes You a Great Fit:

• Experience investigating fraud cases such as RDC/ATM deposits, check fraud, identity theft, account takeovers, ACH/wire fraud, and more
• Hands-on experience working with law enforcement or investigative agencies
• Experience performing high-risk reviews and decisioning SARs
• Strong analytical and critical thinking skills with high attention to detail
• Ability to handle sensitive situations with professionalism and sound judgment
• Excellent communication skills, both written and verbal
• Credit union or financial services experience preferred

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!