Fraud Specialist

We believe that there’s nothing fundamentally more important than protecting our members. As Fraud Specialist, you’ll be on the front lines for mitigating fraud risk to our members by identifying, investigating, and remediating potential fraudulent activity occurring in members’ accounts. You’ll collaborate and work closely with the Fraud team as well as other departments within the credit union to monitor transaction activity and analyze fraud alerts in support of fraud prevention efforts, centering the safety and security of our members’ financial futures in everything we do. If working with a team of passionate professionals, as well as leveraging your own knowledge to protect our members sounds like your dream job – we’d like to hear from you!

As our Fraud Specialist, you will:

• Monitor alerts on fraud detection systems and escalate suspicious activity to fraud investigators
• Assist in reviewing account activity across various transaction types, including ATM transactions, debit card activity, wire and ACH transfers, and online banking
• Support fraud investigations by gathering relevant data, documenting findings, and maintaining case records
• Respond to member inquiries regarding potential fraud, providing guidance and assistance in resolving concerns
• Collaborate with internal teams to ensure timely fraud detection and resolution
• Learn and utilize fraud detection software, including Verafin, to analyze transaction patterns
• Work closely with the Bank Secrecy Act team to ensure proper identification and reporting of suspicious activity
• Stay informed on fraud trends and participate in fraud prevention training sessions
• Maintain accurate documentation of fraud cases and investigative actions

An ideal candidate will have a combination of:

• High School Diploma or GED equivalent is required; Associate's or Bachelor's degree in Criminal Justice, Finance, or related field is preferred. An equivalent combination of education and experience will always be considered
• Previous financial institution experience is helpful but not required
• Proficiency using Microsoft Office Suite and a variety of on premise and cloud-based software solutions
• Attention to detail and an analytical mindset are critical skills
• Ability to learn quickly and become comfortable working with fraud detection software and investigative tools
• Strong communication and service skills, with the ability to interact effectively, professionally, and empathetically with members and colleagues
• Ability to work independently and as part of a team, collaborating to support fraud prevention efforts
• Ability to manage multiple tasks efficiently while adhering to service level agreements and regulatory constraints
• Comfortable working in a dynamic environment with evolving fraud trends