Head of Fraud Event Management

About this role:

Wells Fargo is seeking a Head of Fraud Event Management (Business Execution Director) within the Global Employee Fraud Monitoring & Fraud Policy organization of Fraud & Claims Management. This leader will stand up and lead an enterprise fraud event management function—activating cross‑functional working groups in response to internal and external fraud risk events, driving end‑to‑end assessment and root cause analysis, and delivering executive-ready insights, governance, and sustainable control improvements.  In addition, this leader will be accountable for the Fraud & Falsification policy responsibilities related to Incident Management, root cause and operational risk events where centralized and monitoring activities that are decentralized. 

In this role, you will:

• Activate and lead cross-functional, horizontal working teams in response to internal or external fraud risk events; rapidly assess root cause, control effectiveness, financial impact, and potential customer harm to drive timely resolution
• Lead or partner depending on accountability with end-to-end assessments and outcomes required by enterprise policies (Fraud & Falsification Incident Management & Monitoring, Fraud-related Operational Risk Events and Allegation Management significant event and root cause leads) ensuring effective risk management and mitigation
• Produce formal documentation and communications, including After Action Reviews (AARs), issue management assessments, and executive/regulator report-outs; present findings to senior leaders, Operating Committee stakeholders, and regulatory audiences as needed
• Own and maintain the Fraud Core Team Event Management Playbook and associated governance, routines, and controls to drive consistent best practice execution and adherence enterprise-wide
• Develop executive reporting and thematic analysis to identify trends, emerging risks, and opportunities across events; synthesize complex fact patterns into clear, actionable insights for decision-making
• Build, lead, and develop a team responsible for fraud event management and root cause outcomes, including setting priorities, assigning work, and managing capacity to deliver time-sensitive assessments
• Provide coaching and development to strengthen core competencies (structured problem solving, process improvement, analytical rigor, and executive communication) and foster a strong risk mindset and collaboration across functions
• Lead a team of approximately 10 individual contributors (no manager direct reports anticipated)
• Operate with a high degree of independence and sound judgment; escalate as appropriate based on risk, impact, and regulatory sensitivity
• Regular, ongoing engagement with senior leaders across the enterprise (often weekly) and daily partnership within Fraud & Claims Management and partners
• Support quarterly updates and report-outs for regulators (including OCC and FRB) as applicable

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Demonstrated expertise leading complex, time-sensitive risk events and driving outcomes across multiple stakeholders and lines of defense
• Advanced root cause analysis capability using structured methodologies (e.g., 5 Whys) with the ability to build defensible causal chains and recommendations
• Process improvement experience (Lean, Six Sigma, or continuous improvement) with a track record of improving end-to-end processes and controls
• Strong analytical and technical skills, including experience aggregating and validating data and using BI/visualization tools (e.g., Tableau, Business Objects); familiarity with data environments and data lineage concepts
• Deep knowledge of fraud risk, allegation lifecycles, operational risk events, and risk/control frameworks within financial services
• Executive-ready communication skills with experience presenting and influencing senior leaders; experience supporting regulator interactions and producing formal documentation (e.g., AARs, issue management assessments) preferred

Job Expectations:

• This position may be located in Charlotte, NC; Wilmington, DE; or Chandler, AZ at one of the sites listed in the posting
• The ability to travel quarterly

Location:

• 1525 W WT Harris Blvd, Charlotte, NC
• 401 S Tryon St, Charlotte, NC
• 2850 S Price Rd, Chandler AZ
• 2200 Concord Pike, Wilmington, DE

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.