Manager Fraud

The deadline to apply for this opportunity is May 4, 2025.

Role: The Manager Fraud is responsible for proactively identifying and mitigating fraud by executing essential tasks to detect fraudulent activity and prevent financial loss to the credit union, ensuring compliance with relevant laws and regulations. 

Essential Functions & Responsibilities:

• Develops and maintains fraud risk assessments, implements policies, strategies, and procedures to mitigate fraud risks including periodic updates to identify potential gaps in controls and recommend enhancements.
• Collaborates with Retail Operations, Lending, and Members Services to investigate fraud, safeguard member accounts, and proactively prevent losses.
• Provides oversight on fraud prevention for debit/credit cards, consumer applications, and payment systems utilized by the credit union in relation to Online Accounting Opening, Debit/Credit cards, ACH and suspicious account activity reports.
• Manages and guides Fraud Analysts to ensure member and staff questions and concerns are addressed in a timely manner.
• Prepares and presents report to Chief Information Officer and VP Payment Services on fraud losses and prevention outcomes including the effectiveness of fraud capabilities in the first line of defense. Responds timely to consumer fraud complaints.
• Participates in external fraud meetings as a credit union representative to stay abreast of industry trends, emerging risks, and the advent of preventative tools.
• Performs other job-related duties as assigned.

Experience: Six or more years of experience in fraud management, with business and oversight roles including card risk mitigation rules with VISA RSM platform. One or more years of experience in a supervisory, or equivalent senior roles, in card processing/fraud required.

Education: Associate's degree in Business, Organizational Management, or Finance, or an equivalent combination of education and experience, required.   Specialized training in Fraud, Debit and Credit platforms, required.  Comprehensive knowledge of federal and state regulations impacting credit unions, including but not limited to the Bank Secrecy Act and Reg E and related laws. Familiarity with credit union products, services, policies, procedures, and applicable regulations. 

Other Skills Required:

• Must have ability to prioritize demands from multiple projects.
• Must possess strong data analysis skills.
• Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
• Strong fraud investigation skills with attention to detail to link events and identify fraudulent behaviors.
• Proficient in gathering, analyzing, and compiling complex financial and statistical data.
• Must be proficient with Microsoft Office.
• Strong problem-solving skills and the ability to address new problems and issues with unique solutions required.