Program Administrator Family Independence Fraud Investigations and Recovery

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Health and Human Services (DHHS)

Program Administrator Family Independence

Opening Date: April 10, 2026

Closing Date: April 24, 2026

Job Class Code: 5063

Grade: 28 (Supervisory)

Salary: $63,689.60 to $90,438.40 per year

Position Number: 02000-3491

Location: Lewiston

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

This is professional services work of a managerial nature in planning, directing, coordinating, and evaluating the delivery of fraud investigation services in 10 offices across the State.  Work focuses on directing and overseeing the activities of 8 Fraud Investigators and one Office Associate II, assessing and assigning case investigations and work. Additional responsibilities include reviewing and monitoring and assigning allegations of welfare fraud for follow-up, investigative caseloads, investigation, and criminal or administrative prosecution and assist the Fraud Director with assigned tasks.  Work is performed under the supervision of the Fraud Director.

Typical duties include:

• Supervises the activity of Fraud Investigators stationed across the state. Plans, directs, monitors, and analyzes assigned case investigations to ensure productivity, quality of case investigations and adherence to accept criminal investigative practices, in accordance with program rules, policies, and procedures.
• Reviews, analyzes, and modifies staffing assignments, caseloads, and resources in order to advise/coordinate with the Fraud Director on workload distribution and respond to workload fluctuations and law/policy changes.
• Provides guidance and direction to Fraud Investigators to ensure case investigations are correctly documented and investigations are conducted services are delivered in accordance with established procedures.
• Assists the Fraud Director with the hiring, training, evaluation, and counseling of Fraud Investigators to ensure staff are qualified to perform assigned duties.
• Monitors and examines client and caseload records and reviews records with local office supervisors in order to identify and develop solutions to system problems and evaluate program effectiveness.
• Reviews, analyzes, and modifies local office policies and procedures in order to provide timely and efficient assistance to applicants and recipients and ensure services are provided in a high quality manner.
• Assesses and evaluates current program performance, targeted populations, service delivery gaps, and case objectives and projections in order to develop recommendations to improve programs/services and provide information to Bureau management.
• Assists Bureau management in analyzing proposed or mandated program changes and in developing and implementing statewide policies, procedures, and plans in order to respond to changes and improve program services and delivery.
• Fosters and maintains a productive working relationship between Fraud investigative staff and OFI eligibility staff and management, providing assistance when requested and ensuring other members of the Unit do, as well. 
• Acts as a liaison with state, local and federal law enforcement partners to assist with joint investigations.
• Attends meetings in the absence of the Fraud Director to ensure the Fraud Investigation Unit is appropriately represented at internal and external meetings. 

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:  (These are required to successfully perform the work assigned).

• Knowledge of applicable laws, rules, regulations, policies, and procedures.

• Knowledge of modern management investigative principles, practices, and techniques.
• Knowledge of interpersonal communication, interviewing, and public relations methods and techniques.
• Knowledge of professional public assistance practices, values, and ethics.
• Knowledge of client rights and departmental legal policies and procedures.
• Knowledge of federal and state laws, rules, regulations, policies, and procedures applicable to public assistance programs.
• Knowledge of internal and external family independence programs and resources.
• Knowledge of personnel laws, rules, regulations, and collective bargaining agreements.
• Ability to supervise subordinate personnel.
• Ability to plan and direct complex program services and related activities.
• Ability to plan, direct, and evaluate the activities of professional, technical, and support personnel.
• Ability to assess, coordinate, and/or provide training programs.
• Ability to prepare and deliver presentations at public and private meetings.
• Ability to evaluate service delivery operations.   
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to use applicable computer programs.

Minimum Qualifications:

A Bachelors Degree and four years experience providing direct assistance to groups or individuals in a business or social services environment including at least three (3) years experience at an administrative, supervisory, or consultative level.  Equivalent related experience may be substituted for education on a year-for-year basis. 

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Fraud Investigation and Recovery Unit (“FIRU”) is responsible for conducting investigations into allegations of fraud involving public benefits. The Unit also assists with Intentional Program Violation (“IPV”) hearings.  The Unit works closely with state and municipal organizations, as well as state, local and federal law enforcement units.

Application Information:

For questions about this position, please Tom Roth, (207) 530-1435.

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). 
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.