Senior Digital Banking Fraud Analyst
First HorizonLocation: Memphis, TN • Charlotte, NC • Metairie, LA • Birmingham, AL (Onâsite)
First Horizon is seeking an Advanced Digital Banking Analyst to join our Fraud Strategy Analytics team. This seniorâlevel role is designed for a highly analytical professional who combines deep digital banking expertise with strong fraudârisk awareness and processâdesign skills.
The analyst will lead the development of processes, controls, and procedures across multiple fraud monitoring platforms and digital payment channels. This role plays a key part in shaping operational workflows, supporting fraudâsystem implementations, and driving readiness for new digital rails as they emerge. Success requires excellent analytical skills, adaptability, and the ability to manage multiple complex, highâpriority initiatives simultaneously.
What You’ll Do
- Lead the design, documentation, and enhancement of processes and procedures for fraud monitoring tools and digital payment workflows.
- Serve as a key participant in system implementation efforts, including requirement gathering, UAT testing, workflow design, and operational readiness.
- Analyze large, complex transaction datasets using Excel, Power BI, and related tools to identify fraud patterns and emerging risks.
- Support strategic fraudâdetection enhancements and operational controls across digital channels such as realâtime payments, ACH, wires, online banking, and authentication workflows.
- Manage several concurrent projects, quickly shifting focus based on changing business priorities.
- Collaborate with Fraud Strategy, IT, Operations, Risk, Product, and vendor partners to design solutions, resolve issues, and improve system performance.
- Develop clear SOPs, process maps, and business requirements for new fraud workflows and system functionality.
- Communicate analytical insights, system recommendations, and process changes to leadership and crossâfunctional teams.
- Stay informed on evolving digital payment risks, industry fraud trends, and new detection technologies.
What You Bring
- Bachelor’s degree in Business Analytics, Data Analytics, Business/Finance, or a related field; OR 5+ years of fraud analytics, digital banking, or complex dataâanalysis experience.
- Required: Handsâon experience in digital banking, including online/mobile banking, digital payments, or realâtime money movement channels.
- Required: Experience participating in or leading system implementation work, including testing, documentation, and operational rollout.
- Proven ability to design, document, and optimize processes and control frameworks.
- Strong analytical skills with demonstrated use of advanced Excel and data visualization tools (Power BI preferred).
- Ability to manage multiple highâpriority, fastâmoving initiatives simultaneously.
- Excellent communication skills, capable of translating technical or systemâlevel insights for nonâtechnical audiences.
- Strong collaboration skills with experience working across business lines and vendor teams.
- High level of accountability, attention to detail, and ownership.
Preferred Skills
- Experience in banking, payments, or fraud prevention within digital ecosystems.
- Familiarity with SQL or Python for performing deeper analytical investigations.
- Experience supporting fraudâdetection or digitalâidentity tools.
- Ability to convert complex analytical and system insights into clear SOPs, workflows, and training materials.
- Comfort working in environments with evolving systems, rapid change, and competing priorities.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits