Senior Fraud Strategy Analyst

Location: On site at location listed in job posting. 

Position Overview:

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The primary role of this position is supporting the Vice President of Fraud Strategy ensuring the organization’s goals and objectives are achieved. As a result of bank’s sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Protection Analyst must work with the Vice President Fraud Prevention to develop, implement and optimize the required processes to complete this activity. Balancing customer expectations as well as fraud losses is a critical success factor of this role. Constantly evaluating the effectiveness of the process given the changing attack vectors of the fraudsters requires an end to end understanding of the payments process. This leader must also determine how automation may improve the experience for both employees and customers. This individual must demonstrate strong leadership, change management and interpersonal skills to motivate their organization while also possessing technical acumen, critical thinking and the ability to communicate at all levels of the Bank.

Essential Duties and Responsibilities:  

• Transaction Monitoring: Regularly analyzing banking transactions to spot unusual patterns that might indicate fraud, such as unauthorized access or money laundering activities. 

• Risk Assessment: Evaluating the potential for fraud in various banking processes and implementing preventative measures to minimize risks. 

• Investigation: Conducting detailed investigations into suspected fraud cases, collaborating with internal and external stakeholders, and resolving incidents effectively. 

• Reporting: Generating comprehensive reports that detail findings from investigations and overall fraud trends within the bank. 

• Compliance and Collaboration: Ensuring that fraud prevention activities comply with regulatory requirements and working closely with departments like IT, customer service, and legal for coordinated efforts. 

• Monitor and adhere to key performance indicators to measure and improve team performance. 

• Leverages capacity planning models to meet day to day volumes. 

• Evaluates risk factors when making critical business recommendations.  

• Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance. 

• Performs other duties as required.

Education and/or Work Experience Requirements:   

• Bachelor’s degree preferred, in finance, business, criminology, or a related field. 
• Minimum of 3 years of industry experience required, fraud detection and prevention preferred.  
• Strong analytical skills with the ability to interpret complex data. 
• Excellent problem-solving and investigative abilities. 
• Familiarity with fraud detection software and tools. 
• Strong communication skills, both written and verbal. 
• Detail-oriented with a high degree of accuracy in reporting. 
• Ability to work independently and as part of a team. 
• Certification in fraud analysis (e.g., Certified Fraud Examiner) is a plus. 

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.  

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits  

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