Senior Manager Payments and Fraud

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world.   With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level.  It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.  

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

The role of the Senior Manager of Payments and Fraud is to drive the strategy to optimize approval rates, payment provider fees, chargebacks, and ensure compliance with regulations. This person will be comfortable developing and utilizing reporting to identify areas for opportunity and optimization, working cross-functionally to implement changes, manage payment providers, and directing the operations of the fraud team.

Major Responsibilities:

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Develop and utilize reporting on approval rates, payment fees, and chargebacks to drive strategic and operational decisions
• Work cross-functionally to implement changes to payments and fraud systems or integrations
• Own payment and fraud KPI’s
• Manage relationships with payment and fraud vendors
• Balance chargeback and fraud risk with approval rates
• Understand ecommerce fraud environment and quickly react to new fraud trends
• Collaborate cross-functionally to develop and enhance internal tools and manage integrations
• Manage the fraud team
• Ensure compliance with regulations and industry standards related to payments and fraud

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Candidate must be detail-focused and able to assess data and trends
• Utilize data to support decision-making
• Ability to articulate thoughts and findings both orally and in writing
• Ability to work and prioritize multiple tasks in a fast-paced, cross-functional team environment
• Maintain high operational efficiency and identify opportunities for improvement
• Quickly implement system changes to react to trends
• Proactive in identifying and addressing challenges
• Strong communicator, able to coach and develop a team
• Strong understanding of payment environment, including alternative payments, and regulations for card networks

Qualifications:

• BA/BS required
• Minimum of 5+ experience managing payment, ecommerce fraud management, financial services, or related field
• Experience leading a team
• Experience with domestic and international processors and networks, and alternative payments
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions and processes
• Familiarity with regulations and industry standards related to payment and fraud
• Strong proficiency with Microsoft Office, particularly Excel
• SQL experience a plus

A successful candidate works well in a dynamic environment with minimal supervision.  At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. 

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