Sr. GFC Investigator- Proficiency Coach

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.

The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed.  Proficiency Coaches are expected to effectively communicate with all levels within the organization.

Responsibilities:

• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics

• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations

• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role

• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures

• Participates in the case assignment process to distribute work across the investigative team

Skills:

• Coaching

• Fraud Management

• Quality Assurance

• Regulatory Compliance

• Investigation Management

• Policies, Procedures, and Guidelines Management

• Risk Management

• Issue Management

• Reporting

• Written Communications

Required Qualifications

• Minimum 5 years' experience in financial crimes, AML, regulatory risk, audit, or related risk fields, PLUS some degree of investigations experience 

• Financial crimes compliance support experience a must

• Previous proficiency coaching experience required

• Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager

• Demonstrated strong leadership and coaching skills

• Proficient in Microsoft PowerPoint, Excel and Word; Sharepoint, Webex, Mattermost

Desired Qualifications

• Independent worker and self-motivated

• Excellent organizational skills

• Strong verbal and written communication skills

• Demonstrated commitment to improving the team

• Able to adapt to change and various working environments

• Consistently shows pride in themselves and their work

• Responsible and accountable for actions and results

• Skilled at building relationships, and engaging with partners

• Able to adhere to a hybrid work schedule [M & F are work from home days]

• Certified Anti-money Laundering Specialists (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus

• Bachelor's Degree in related field

• Experience in financial services and/or a related government entity

Shift:

Hours Per Week: