Director of Payments, Risk and Fraud, Remote

Delaware North Gaming is hiring a Director of Payments, Risk & Fraud to join our Gamewise team. The Director of Payments, Risk & Fraud will play a critical role in managing and overseeing all payment processing functions, developing risk mitigation strategies, establishing best practices to combat fraud, and building out/managing the PR&F team.  You will work closely with cross-functional teams including product, finance, compliance, and operations to ensure secure, compliant, and effective payments environment. If you have a strong background in the online gaming industry, along with a passion for driving operational excellence, apply today! 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Lead and optimize the payments ecosystem, ensuring smooth, secure, and efficient transactions for customers.
• Manage relationships with PSP’s, banks and other third-party vendors to enhance payment processing capabilities, streamline transactions and deliver a commercially viable product.
• Ensure that all payment processes are fully compliant with local regulations, industry standards, and company policies.
• Develop and implement a payment fraud prevention framework to safeguard against chargebacks, payment disputes, and other fraud risks.
• Oversee risk identification, assessment, and mitigation.
• Develop and implement strategies to minimize financial exposure and improve risk controls.
• Monitor and analyze key risk indicators and provide regular reports to senior management on payment, fraud and compliance risks.
• Collaborate with legal and compliance teams to ensure adherence to regulatory standards and requirements.
• Lead the creation and execution of fraud prevention strategies, ensuring proactive measures are in place to detect and prevent fraud.
• Utilize advanced analytics, machine learning, and fraud detection technologies to monitor transactions and identify suspicious activity.
• Establish and maintain an effective incident response plan to handle fraud cases quickly and efficiently.
• Work with internal teams to investigate, resolve, and prevent fraudulent activities, including coordinating with law enforcement when necessary.
• Build, manage and mentor a high-performing team of professionals in payments, fraud detection, and risk management.
• Foster a collaborative and innovative team culture that emphasizes problem-solving and continuous improvement.
• Conduct performance reviews, provide ongoing training, and support career development for team members.
• Ensure accurate and timely reporting of payment, fraud and risk activities to key stakeholders including senior leadership
• Stay current on industry trends, emerging threats, and technological advancements related to payments, risk, and fraud management.
• Lead internal and external audits of payments systems and fraud prevention measures to ensure compliance with legal and regulatory frameworks.

• Bachelor's degree in Business Administration, Finance, Information Security, or related field.
• Minimum 6+ year experience in payments, fraud prevention, and risk management within the online gaming, ecommerce or fintech sectors.
• Proven track record of developing and implementing payment strategies, fraud prevention frameworks, and risk mitigation plans.
• Stong understanding of global payment systems, regulations, and compliance requirements (e.g. AML, KYC, PCI-DSS)
• Experience working with payment processors, PSPs, and financial institutions.
• Expertise in risk analytics and fraud detection tools.
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Exceptional problem-solving and decision-making abilities in high-pressure environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with external partners.
• Strong understanding of the online casino industry and its regulatory landscape.
• Experience with gaming industry specific risks and fraud prevention techniques.
• Knowledge of emerging technologies.
• Employs strong analytical and problem-solving skills to manage shifting priorities, demands and timelines
• Ability to quickly learn, understand and apply new technologies
• Positive, can-do attitude with the ability to succeed in a fast-paced work environment