Not a Remote Position
Hours are Mon-Fri 8:00 am to 5:00 pm and some Saturdays 9:00 am to 1:00 pm
The Fraud Analyst I is responsible for supporting the credit union’s fraud prevention and detection efforts by identifying, monitoring, and investigating suspicious member activity. This entry-level position plays a vital role in protecting members and organizational assets by conducting initial fraud reviews, escalating complex cases, and maintaining accurate documentation. The Fraud Analyst I works collaboratively with team members and under the guidance of senior analysts and management to ensure effective fraud mitigation while upholding member trust and service standards.
ESSENTIAL FUNCTIONS:
Monitor transactions and alerts through various fraud detection systems to identify potentially fraudulent activity.
Review new and existing member accounts for suspicious patterns, inconsistencies, or anomalies.
Conduct preliminary investigations into suspected fraud cases; gather documentation, analyze activity, and summarize findings.
Document all findings clearly and accurately in case management systems and escalate more complex cases to Fraud Analyst II, Fraud Analyst III, or Sr. Enterprise Fraud Manager.
Assist in executing countermeasures and fraud mitigation steps, including account holds, transaction blocks, and contacting members for verification.
Maintain up-to-date knowledge of fraud trends and schemes relevant to the financial services industry.
Collaborate with internal departments, such as Member Services and Operations, to ensure timely resolution of fraud cases.
Adhere to all regulatory requirements, internal policies, and procedures related to fraud prevention and member data privacy.
Participate in training, cross-training, and fraud awareness initiatives as directed.
Perform other fraud-related duties as assigned.
Education/Certification:
High school diploma or GED required.
Required Knowledge:
Basic understanding of fraud types, detection methods, and investigative principles.
General knowledge of financial institution operations and terminology.
Familiarity with banking platforms, member services systems, or case management software preferred.
Experience Required:
A minimum of one year up to three years of similar or related experience, including preparatory experience
Previous experience handling confidential or sensitive information is beneficial.
Hard/Technical Skills/Abilities:
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Ability to quickly learn fraud detection tools, case management systems, and core banking platforms.
Strong analytical skills with the ability to recognize suspicious patterns and make sound decisions based on available data.
Excellent written communication for documenting cases and preparing summaries.
Effective verbal communication skills when working with members or internal staff.
High attention to detail and accuracy in reviewing data and entering information.
Ability to manage multiple tasks in a fast-paced, high-volume environment.
Familiarity with using a PC, 10-key, telephone, and standard office equipment.
WORKING CONDITIONS
Standard office conditions
Low to moderate noise
Limited lifting up to 10 lbs.