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Fraud Payments Specialist

Weststar Bank
On-site
El Paso, Texas, United States
 
 

Summary

This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.

 

Essential Functions

Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.

  • ACH
    • Process and approve daily ACH origination files
    • Review and respond to OFAC alerts generated through ACH origination files
    • Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations
    • Work the daily ACH Returns and Corrections Report and notify clients as needed
  • Other Fraud Detection
    • Work daily Positive Pay exceptions.
    • Review large incoming check items for potential fraud.
    • Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
    • Monitor Zelle Faster Payments alerts and manage incidents of fraud.
    • Manage Zelle CRM portal and required reporting as needed.
    • Monitor Trusteer anti-virus feeds for Treasury Management clients.
  • Fraud Incidents
    • Manage incident and fraud cases as assigned.
  • Debit Card Management
    • Inventory Management
    • Dispute monitoring, tracking, reporting
    • Debit Card maintenance
  • ATM Management
    • Monitor ATM alerts and contact vendor
    • Work with vendor on ATM Cash Management
    • Balancing of ATMs
    • Reporting
  • Client Support
    • For Debit Card Services
    • Zelle Services
    • Client Service Center
  • Other
    • Create and maintain support cases with third party providers
    • Process Mobile Deposit Temporary Increases
    • Other duties as assigned

Required Education, Experience, Skills

  • High school diploma or equivalent.
  • One year bank operations experience preferred and strong knowledge of payment services a plus.
  • Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
  • Strong organizational and multitasking skills.
  • Strong analytical and decision-making skills.
  • Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
  • Attention to detail and problem-solving skills.
  • Ability to work independently and as a team.
  • Ability to interact and cooperate with all levels of the bank and clients.
  • Must be able to maintain the highest level of confidentiality.
  • Ability and flexibility to work early mornings or evenings as needed.

Equipment Used

  • Standard office equipment such as computers, phones and photocopiers.

 

Supervisory Responsibility

  • N/A

 

Working Conditions/Physical Requirements

  • Office setting

 

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.