Department: Risk Management                                Reports To: SVP, Dir. of Risk Mgmnt

Employment Status:  Full-Time                                Classification: Exempt 

Position Summary:

The Fraud Risk Manager is responsible for leading and managing the organization’s fraud risk program by directing investigations, identifying emerging threats, and collaborating across departments to design, test, and refine mitigation strategies that adapt to evolving risks—safeguarding members, employees, and organizational assets. This individual will work under the direction of the Chief Risk & Legal Officer, partnering closely with the Compliance Officer, Internal Audit, and other business units. The role carries operational authority to freeze accounts and recommend loss write-offs, with law enforcement engagement directed through the Chief Risk & Legal Officer. The ideal candidate will have values that reflect PrimeWay’s C.A.R.I.N.G values and will work enthusiastically to help the company realize our vision of creating “A place where people love to work and love to do business.” Additionally, the Fraud Associate will leverage strong communication skills to interact with business partners and members regarding loss prevention efforts. The successful candidate will promote a culture of compliance, risk management and balanced risk taking, while ensuring appropriate monitoring is in place to identify process breakdowns and recommend process improvements. Potential candidates must also be self-directed and motivated to accomplish tasks, meet objectives and timeline.  Candidate must be available to work on Saturdays as a standard workday.

Responsibilities:

• Conduct and manage fraud investigations, both proactive and reactive, ensuring timely and accurate resolution. 
• Exercise authority to freeze accounts and recommend write-off of fraud-related losses in accordance with institutional policy. 
• Design, refine, and implement fraud detection and prevention metrics; deliver actionable reporting to leadership. 
• Identify emerging fraud trends and recommend preventative measures. 
• Collaborate effectively with the Compliance Officer, Internal Audit, and other business units on investigations and fraud mitigation strategies. 
• Engage externally with vendors, peer institutions, and fraud-prevention networks to strengthen defenses and share best practices. 
• Ensure investigative work is thoroughly documented and audit-ready.  
• Think strategically and analytically concerning fraud prevention. 
• Maintain confidentiality and discretion when handling sensitive information. 
• Serves as backup in compliance operations regarding money laundering, cash aggregate reports, CTRs, SARs, and FinCEN 314(a). 
• Perform transaction reviews using Verafin FRAML, Checksystems, Keystone, SharePoint, Pulse, and other department-specific databases.    
• Monitor daily alert queues, member claims, and reports, making outbound calls to verify activity and keep members abreast of claims status. 
• Maintain and apply in-depth knowledge of applicable card brand and Federal Regulatory rules and regulations, including merchant settlement, dispute resolution, chargeback management, and compliance. 
• Review and monitor all fraud-related credit and debit card reports, alerts, and notices, attempting to identify common purchase point originations. 
• Track and report the effectiveness of existing fraud rules, providing monthly fraud reporting statistics. 
• Other duties as assigned by the Chief Risk & Legal Officer 

Knowledge and Skills

• Knowledge of Teller Line and front office functions.
• Understanding of research techniques necessary to locate records.
• Strong communication skills and excellent interpersonal skills.
• Effectively handle discussions with members and third parties when attempting to clarify and determine fact situations involving fraudulent activities.

Abilities

• Discretion & Integrity: Handles confidential matters with the highest ethical standards. 
• Analytical Rigor: Demonstrates strong investigative, data analysis, and problem-solving skills. 
• Persistence & Judgment: Follows through on complex investigations while exercising sound judgment in ambiguous situations
• Communication: Produces clear, well-documented reports and communicates effectively with colleagues and leadership
• Collaboration: Works seamlessly across functions and with external partners to achieve institutional objectives. 
   

Experience

• 4–7 years of professional experience in fraud investigation, risk management, or related roles within the financial services industry. 
• Strong knowledge of fraud prevention methods, investigative techniques, and applicable regulatory standards. 
• Authority and experience in operational fraud decisions, such as account freezes and write-off recommendations
• Strong communication skills; excellent interpersonal skills. 
• Certifications such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) preferred

Education

• Bachelor’s degree required, preferably in finance, accounting, criminology, or a related field; equivalent experience and relevant certifications may be considered. 

ADA Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment, including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.