Job Title: Fraud Security Specialist II
Overview:
As a Fraud
Specialist II, you investigate complex fraud cases by analyzing accounts,
transactions, and alerts to prevent financial loss. You handle high-risk
situations, make informed decisions, communicate directly with customers, and
maintain detailed case documentation while navigating multiple systems and
regulatory requirements. This role goes beyond entry-level fraud work, with a
strong focus on risk assessment, case resolution, and supporting broader fraud
prevention efforts.
What You’ll Do:
- Day in the Life – Your focus will be to investigate complex
fraudulent activity by reviewing suspicious transactions, analyzing risk, and
making informed decisions that balance customer experience with loss
prevention. You will communicate with customers and partners through inbound
and outbound calls, document findings, manage cases from detection through
resolution, and ensure compliance with BSA and internal policies. The position
also involves collaborating with business lines, law enforcement, and
leadership while supporting fraud prevention efforts and providing guidance or
mentorship as needed.
What it Takes – To thrive in this role you must have:
- Analytical & Decision-Making Skills: Strong ability to identify patterns, assess risk, and conduct in-depth research, with the judgment and autonomy to make independent decisions on complex, high-risk cases and resolve both immediate fraud threats and longer-term issues.
- Communication & Collaboration: Excellent verbal and written communication skills to clearly engage with customers and stakeholders, document findings, and support effective reporting and cross-functional collaboration.
- Technical
Proficiency & Adaptability: Comfort navigating
multiple systems and software tools, with the adaptability to perform
effectively in a fast-paced, evolving environment while managing increasingly
complex scenarios.
Bonus Points:
- Previous customer service experience in a professional setting
- Bilingual
- Bachelor’s degree in criminal justice or business related field
- Experience in law enforcement
What we can offer you:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Educational assistance program
- Wellness benefits
- Life event coverage
- Paid parental bonding leave
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- National and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
This position will be located at:
Operations Center
1311 West 12th Ave
Jasper, Indiana, 47546
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
