Fraud Specialist

Summary:

The Fraud Specialist provides a wide range of support to all First State Bank departments. In particular, this position is responsible for detecting, monitoring and processing all Fraud related items or activities related to First State Bank.

Responsibilities:

1. Responsible for performing daily analysis and research on transactions determined to be suspicious during the review of daily reports and alerts with established parameters and thresholds.
2. Responsible for preparing and completing dispute documentation for Debit Card fraudulent and non-fraud transactions.  Assist co-workers and customers with any questions regarding a dispute or the dispute process. 
3. Responsible for maintaining timelines associated with the dispute process and the reporting and tracking of losses.
4. Responsible for account/transaction monitoring through the use of Verafin.
5. Responsible for communication with the First State Bank BSA Department on fraudulent activity.
6. Responsible for maintaining department Risk Ratings and BCP procedures.

Other Job Duties:

1. Responsible for reviewing and reporting OFAC on bill pay payees.
2. Responsible for the GL Reconciliation of Disputes
3. Responsible for reviewing cases and determining legitimacy of activity associated with internet banking.
4. Responsible for providing training and operational support to Retail Services and Back Office staff so that they can assist customers and handle situations in accordance with bank policies, procedures and regulations.  
5. Required to comply with Bank policies and procedures as well as applicable state and federal banking regulations. 

Education/Experience:

1. High School diploma or equivalent, and 3-5 years related experience or equivalent.
2. Previous bank experience is preferred.

Knowledge, Skills & Abilities:

1. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
4. Effective interpersonal relationships with management and team members;
5. Ability to perform tasks quickly and accurately;
6. A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Fraud Department;
7. Ability to operate in a team environment to accomplish shared goals;
8. Ability to effectively manage time as related to daily tasks;
9. Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form; and
10. Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Other duties as assigned.

This job description is subject to change at any time.