Gaming Investigator

Commitment to Service

Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations.  Every employee shares the responsibility to provide exemplary service, dignity, and respect to all Tribal Citizens, the Tribal Council, and staff members.  To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.  

Position Summary: Under the supervision of the Director of Licensing and Investigations, the Gaming Investigator will ensure compliance with the Gaming Regulatory Act, the Gaming Regulations, the Liquor Control Codes, the Liquor Regulations, the National Indian Gaming Commission Minimum Internal Control Standards, Tribal-State Compact(s), and other applicable laws and governing documents.  The Gaming Investigator will investigate the operation of the casino activities including, but not limited to, casino layout, casino games, casino equipment, casino personnel, patrons and other areas of casino operations. The Gaming Investigator will report the results to the Director of Licensing and Investigations and may be called upon to testify in hearings.

Essential Functions:

Tier 1

• Conduct thorough investigations of casino operations, staff, and patrons to ensure compliance with Tribal gaming laws, rules, and regulations.
• Investigate complaints and allegations related to regulatory violations, theft, gaming cheats, team advantage play, fraud, money laundering, health, welfare, or safety of the public, or other illegal activities within the casino.
• Monitor daily gaming activities to ensure fair play and regulatory compliance.
• Review financial transactions, betting patterns, and gaming records to identify any irregularities or suspicious activities.
• Review and evaluate internal controls and audit reports of casinos to ensure gaming operations remain within applicable regulations.
• Interview casino staff, gaming patrons, and witnesses to gather information related to investigations or incidents.
• Prepare detailed reports on findings, including evidence, witnesses, and a summary of investigation results.
• Collaborate with other departments to ensure that investigations are properly coordinated and executed.
• Perform all Essential Functions of a Licensing Investigator as directed.
• Ensure confidentiality of all investigative information and sensitive data.
• Maintain Gaming Commission Voluntary Exclusion, Involuntary Exclusion, and Exclusion Reinstatement programs.
• Testify in Commission or other hearings related to violations of gaming regulations or criminal investigations.

Tier 2 will also include:

• Take the lead on complex or high-profile investigations, including cases that involve high-risk financial transactions, large-scale fraud, or significant regulatory concerns.
• Design and implement investigation plans and strategies for high-priority or large-scale cases.
• Review investigation reports and findings prepared by Gaming Investigators providing input on accuracy, thoroughness, and compliance with regulatory standards.
• Liaise, collaborate, work closely and manage relationships while fostering partnerships with law enforcement, Tribal leaders, and other regulatory agencies to investigate criminal activity or violations of gaming laws.
• Provide oversite, guidance, and support while collaborating with the PBGC Executive Administrative Assistant to coordinate PBGC employee training.
• Evaluate the risks associated with specific gaming operations, identify potential vulnerabilities, and recommend corrective actions or preventive measures to mitigate regulatory violations or threats.
• Serve as an expert witness in Commission hearings or court proceedings related to gaming violations, regulatory non-compliance, or criminal activities and provide advisory support for legal teams handling gaming-related cases.
• Assist in the development and implementation of Commission policies, procedures, and work instructions ensuring they align with legal standards and best practices.
• Serve as a subject matter expert in one or more core systems or processes (e.g., database management, regulatory protocols).

Tier 3 will also include:

• Proactively identify areas for improvement and lead initiatives to implement positive changes.
• Maintain a positive, calm, and professional demeanor under pressure.
• Hold yourself and others to high standards of accountability.
• Demonstrate a strong awareness of team dynamics and maintain a pulse on team morale.
• Actively listen and support colleagues with empathy and fairness.
• Actively mentor and coach others to improve performance, knowledge, and confidence.
• Foster a culture of inclusivity and teamwork, working effectively with all team members.
• Take initiative in leading or contributing to projects beyond core duties.
• Seek opportunities to add value to broader departmental or organizational goals.
• Exhibit maturity, humility, and self-awareness in decision-making.
• Avoid rushing to provide answers; instead pause, verify, and ensure accuracy to build trust.
• Always act in the best interest of the team and the Tribe.
• Use “we” instead of “me” and promote a team-first mentality.
• Avoid gossip and negative behaviors; instead, support and uplift others in a constructive manner.
• Be dependable, flexible, and willing to step into gaps when team needs arise.

Non-Essential Functions:

• Performs other duties as assigned, which may include tasks or responsibilities not specifically listed in the job description but are necessary to support the overall goals and operations of the department or organization. These duties may evolve based on business needs and may require flexibility, collaboration, and adaptability in fulfilling additional responsibilities as directed by leadership.

Equipment:

• Standard office equipment.
• Systems used: Microsoft Office applications, other software and proprietary databases.

Position Requirements:  

Tier 1

• Associates’ Degree in Criminal Justice, Business Administration, Gaming Management, or a related field. Bachelor’s degree preferred.
• Working knowledge of Tribal Gaming Regulations and experience working within Tribal jurisdictions is highly desirable.
• Knowledge of Commission policies, procedures, rules, and regulations pertaining to gaming within the jurisdiction of the Gaming Commission.
• Knowledge of the U.S. Treasury Bank Secrecy Act / Title 31.
• Understanding of casino operations and the systems used for tracking and recording gaming activities.
• Demonstrated working knowledge of casino-related crimes, including but not limited to, gambling cheats, gaming and marketing schemes, team play, advantage play, money laundering, drug trafficking, human trafficking, prostitution, theft, embezzlement, identity theft, fraud, and counterfeiting.
• Familiarity with surveillance technologies, gaming software, and security measures.
• Investigative skills, including the ability to conduct interviews, gather evidence, and analyze data for irregularities.
• Proficiency in report writing, with the ability to document findings clearly and concisely for legal or regulatory purposes.
• Ability to maintain confidentiality and exercise discretion in sensitive matters.
• Strong analytical and organizational skills and attention to detail in reviewing financial records, transactions, and gaming activities.
• Problem-solving and decision-making abilities, particularly in high-pressure or complex investigative situations.
• Broad-based communication skills, both oral and written, with the ability to interact professionally with diverse stakeholders, including gaming patrons, Commission staff, casino staff, law enforcement, and Tribal leadership.
• Strong attention to detail, with the ability to work under pressure and meet deadlines.
• Critical thinking skills and the ability to remain objective in assessing complex situations.
• Ability to handle stressful situations and potential conflict or confrontation with professionalism and tact.
• Proficiency in using computer software such as Microsoft Office Suite (Word, Excel, PowerPoint), various databases, proprietary and industry operating and reporting systems, and case management software.
• Integrity and adherence to the PBOPI Ethics Code, especially when handling sensitive information or conducting investigations.
• Self-motivated with the ability to work independently, manage time efficiently, and take initiative when necessary to achieve the goals of the Commission.
• A commitment to fairness and promoting responsible gaming practices within the Tribal community.
• Understanding, acceptance, and application of the Tribe’s Seven Grandfather Teachings.
• Must adhere to the Commission policy prohibiting Commission employees from gambling or playing at Four Winds Casino or any licensed gaming operation or gaming device under the jurisdiction of the Pokagon Band Gaming Commission.
• Must be at least 21 years of age.
• Must have a valid driver's license.
• Ability to pass background checks, including criminal history and financial background checks.
• Submit to and successfully pass drug testing as required by the Commission.
• Willingness to travel to all casino locations as part of the investigative process.
• Willingness to work flexible hours, including evenings, weekends, and holidays, to conduct investigations and respond to urgent issues.

Tier 2 will also include:

• Minimum of 3 years’ experience as a PBGC Gaming Investigator.
• Expert knowledge of Commission policies, procedures, rules, and regulations pertaining to gaming within the jurisdiction of the Gaming Commission.
• In-depth knowledge of the U.S. Treasury Bank Secrecy Act / Title 31.
• Comprehensive understanding of casino operations and the systems used for tracking and recording gaming activities.
• Strong and demonstrated working knowledge of casino-related crimes, including but not limited to, gambling cheats, gaming and marketing schemes, team play, advantage play, money laundering, drug trafficking, human trafficking, prostitution, theft, embezzlement, identity theft, fraud, and counterfeiting.
• In-depth knowledge of surveillance technologies, gaming software, and security measures.
• Expert level investigative skills, including the ability to conduct interviews, gather evidence, and analyze data for irregularities.
• Strong proficiency in report writing, with the ability to document findings clearly and concisely for legal or regulatory purposes.
• Provide expert guidance on complex investigations, offering expertise and decision-making support.

Tier 3 will also include:

• Minimum of 2 years’ experience as a Tier 2 PBGC Gaming Investigator.
• Mentor less experienced Gaming Commission personnel.
• Continually seeking new ways to enhance performance, improve results and/ or transform the PBGC.
• Understanding and managing own emotions and the impact your behavior has on others to minimize counterproductive actions, instill trust, and inspire others.
• Exemplify a strong leadership role in helping others achieve excellent results.
• Continually seek to understand and respect others’ perspectives and emotions; encouraging a culture of compassion, empathy and support within and beyond the PBGC.
• Recognizes the need for change by being open to new ideas and methods and championing transformational change within the PBGC and beyond.
• Consistently puts the interests of the PBGC before self-interests to include making monetary spending recommendations as if they were personal funds.

Indian Preference

• Pokagon Band Preference Code applies.

Physical Requirements:

• Ability to sit or stand for extended periods and maintain focus on investigations and surveillance tasks.
• Must be able to lift or carry investigative materials up to a weight limit of 30 lbs.
• Frequently required to talk and hear.
• Frequently required to use hands and fingers to operate equipment.

Work environment:

• General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. However, duties will require occasional work in a casino environment, which may be smoky with noise levels above a general office environment.

Competencies:

Tier 1

• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Initiative
• Collaboration

Tier 2 will also include:

• Creativity and Innovation
• Critical Judgment
• Planning and Organizing
• Teamwork
• Fostering Learning and Development

Tier 3 will also include:

• Improving Business Processes
• Self-Awareness
• Team Leadership
• Acting with Empathy and Compassion
• Leading Change