Manager, Loyalty & Reservations Fraud

Summary:

The Manager, Loyalty & Reservations Fraud is a strategic and independent leader responsible for designing and implementing fraud prevention strategies to protect our loyalty programs and reservation systems. This role demands an analytical, proactive thinker who can take ownership of fraud detection, mitigation, and cross-functional collaboration. As a foundational "one-person shop," this position requires a self-starter who can build processes from the ground up while working closely with Finance, Marketing, IT, Contracts, and other key stakeholders. Success in this role hinges on the ability to balance autonomy with teamwork, ensuring fraud risks are minimized without compromising customer experience or revenue integrity.  

Main Responsibilities of this role include: 

• Leading the development and execution of fraud prevention strategies
• Overseeing fraud risk across loyalty programs, promotions, and reservations
• Collaborating with cross-functional teams to enhance fraud controls
• Providing insights and recommendations to support decision-making
• Supporting governance, reporting, and policy improvement efforts

Qualifications and Competencies:

- Independent Problem-Solver: Ability to operate with minimal oversight, define structure, and drive initiatives from conception to execution.  

- Collaborative Mindset: Must work effectively across Finance, Marketing, IT, Contracts, and operational teams to align fraud prevention with business goals.  

- 5+ years of experience in fraud detection, loyalty program security, reservation systems, or risk management (hospitality/travel industry preferred).  

- Strong analytical skills (SQL, Excel, fraud detection tools) with the ability to interpret data and identify trends.  

- Proven track record in designing and implementing fraud prevention strategies.  

- Bachelor’s degree in criminal justice, Finance, Cybersecurity, or related field (Master’s or CFE/CFCS/CIA certifications a plus).  

Work Environment: 

- This role follows a hybrid working model, requiring a minimum of three days per week at our Newport Beach office. This approach provides a balance between in-person collaboration and flexible remote work.

-Travel 10-20%

Training Requirements  

- IT Security, CRM, Power BI, Business Objects, and loyalty management systems.  

Why this role matters: 

This is a high-impact position with significant visibility, offering the opportunity to shape fraud prevention strategies in a global hospitality environment. If you are a proactive, results-driven professional who thrives on taking ownership while collaborating across teams, we encourage you to apply.  

(Disclaimer: This job description is not exhaustive and may evolve based on business needs.) 

Salary:

$80,000-105,000 annually; actual compensation within this range will be determined by multiple factors including candidate location, experience and expertise.