Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities may include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.
Responsibilities:
LOB Specific Information
Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. May also be required to split time in Production. Bachelor degree or equivalent preferred.
For internal employees: participation in a work from home posture does not make you ineligible to post.
Required Qualifications:
• 1 year experience in a current Client Protection role
• Working knowledge of Regulation E
• Prior experience in an ATM / Debit / ACH / Prepaid Fraud or Billing Disputes Claims research and resolutions of disputed transactions
• Customer centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong ownership skills
• Must have a strong and positive work ethic and follow Bank of America's Core Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet specific performance goals
• Proficient in Microsoft Office tools including but not limited to PowerPoint , Excel and Word
• Excellent written and oral communication skills
• Strong analytical skills and experience with data management, reporting
Desired Qualifications:
• Must have Debit Fraud knowledge/ experience and a sound understanding of EPIC
• Experience with systems including FLASH/ VROL and Mastercard (SMTM), Synergy Web/ NICE
• Fraud Detection experience and or Client Care Experience
Shift:
1st shift (United States of America)Hours Per Week:
40