Job Description:
As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potentially fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.
We’d love to chat if you have:
1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
Strong data analysis and investigative skills
Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations
Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
A proven ability to learn and adapt to new processes and follow standard operating procedures
Excellent problem-solving skills
Thrives in a fast-paced environment
Independent decision maker with the ability to confidently back up actions
Expected Outcomes:
Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
Contact customers as needed regarding missing documentation or clarification about verification documents
Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
Keen eye to detecting red flags and making good judgment decision with minimal supervision
Identify, research and highlight trends relating to risk management
PMO Notes:
Work Type: Hybrid – Contractors must be local to Draper or San Jose Headquarters.
Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM PST
Duration: Initially a 6-month assignment with potential for extension based on business need and performance.
Interview Process: Zoom interview
MUST HAVE:
1–3 years of fraud and risk investigation experience, preferably in eCommerce, payments, or financial services
Experience with KYC (Know Your Customer) due diligence and fraud review
Strong data analysis and investigative skills
Ability to identify suspicious activity and detect fraud red flags
Strong attention to detail with accurate case documentation and customer due diligence
Excellent communication skills to interact with customers regarding verification and documentation
Experience reviewing customer accounts and verification documents.