Sr Fraud Analyst

Small enough to care. Big enough to deliver.

The Sr. Fraud Analyst role is responsible for complex fraud investigations and resolutions associated with debit cards, ACH, and other payment methods. They will maintain the Bank’s fraud detection and mitigation controls involving payments. Demonstrates a strong understanding of the payment technology industry and applies this knowledge to the chargeback/dispute process.  They are also responsible for ensuring all appropriate tracking and monitoring of suspicious transactions is completed and will utilize data analytics to detect, investigate, and mitigate fraud, as well as deliver data driven insights through reporting and identifying trends. Provides support to entire Fraud Services team regarding various duties.

• Ensure compliance with Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
  • Adhere to Reg E, NACHA and Mastercard guidelines when processing cardholder and ACH disputes to ensure that required timeframes are met.
  • Ensures all procedures are current and compliant.
• Monitor financial crime risk management software to detect and prevent fraud.
• Provide leadership and support to Fraud Analyst I and Fraud Analyst II roles in payment fraud detection.
• Analyze fraud reports, claims, and loss data to identify emerging fraud schemes.
• Provide data driven recommendations to reduce losses, mitigate fraud risks, and enhance fraud prevention strategies. Provide support in reporting and mitigating monetary payment fraud losses.
• Lead investigations to identify payment fraud related patterns and resolves escalated issues taking into consideration risk versus customer impact.
• Responsible for determining when disputes need to be escalated to a Fraud Investigator.
• Demonstrate a strong understanding of the payment technology industry dispute lifecycle process.
• Demonstrate knowledge of latest card industry changes and dispute best practices and aids bank personnel on such.
• Review Falcon alerts and assist management with the administration of the Falcon Fraud Detection Program at the bank.
• Investigate and process Affidavits of Forgery pertaining to check, debit card, ACH and Zelle fraud cases.
• Ensure all processes and procedures related to disputes are current.
• Review ATM image software for and perform fraud investigation.
• Respond to internal/external customer inquiries within 2 hours.
• Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action.
• Provide maintenance to code fraudulent accounts with appropriate warnings.
• Review consumer/business accounts including transaction history, online banking, Zelle and bill pay activity for the purpose of investigating and resolving issues.
• Respond to internal/external customer inquiries within per departmental service level agreements.
• Assist the Fraud Services Team Leader in reviewing and updating duties, responsibilities, and procedures associated with this role on at least an annual basis.
• Assist other Fraud Services team members as necessary:
  • Completing daily fraud alerts.
  • Responding to miscellaneous internal and external customer requests.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent combination of post high school education and related work experience.
• CAFP, CFE CAMS or other equivilent designation or wilingness to obtain.
• In addition to education in business or related field, preferred candidate will have 4-6 years of banking or financial services experience and/or training in bank operations, or an equivalent combination of education and overall work experience.

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more

• 100% vested 401(k) Retirement Plan with company match

• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.