Fraud Specialist

Job Description

Job Title: Fraud Specialist  

Job Function: Inside Sales

Reports To: e-Commerce Manager

Classification: Non-Exempt

Date Approved/Revised:      September 23, 2025

Summary

The Fraud Specialist is responsible for safeguarding the company’s e-commerce operations by monitoring, detecting, investigating, and resolving fraudulent activity. Reporting directly to the eCommerce Manager, this role supports revenue protection and customer trust by ensuring that fraud prevention measures are effective, compliant, and aligned with company objectives. The Fraud Specialist partners closely with customer service, IT, finance, and operations teams to implement strategies that minimize risk without compromising the customer experience.

Essential Duties and Responsibilities

Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

• Monitor daily e-commerce transactions to identify suspicious activity, trends, or patterns that may indicate fraud.
• Investigate and resolve potential fraud cases, including chargebacks, account takeovers, and payment disputes.
• Collaborate with the eCommerce Manager to develop and refine fraud detection rules, thresholds, and monitoring tools.
• Maintain accurate documentation of fraud cases, investigations, and outcomes for internal tracking and compliance.
• Analyze data and provide regular reports on fraud trends, prevention effectiveness, and financial impact.
• Partner with IT to evaluate and implement fraud detection technologies and system enhancements.
• Work with customer service to resolve customer disputes related to fraud while ensuring a positive customer experience.
• Support training efforts for the e-commerce team on fraud awareness, prevention, and reporting procedures.
• Ensure compliance with applicable laws, payment processor requirements, and company policies regarding fraud prevention.
• Participate in audits and assist in developing internal controls to strengthen fraud defense mechanisms.

Supervisory Responsibilities 

Physical Requirements 

• Ability to work in an office setting with prolonged periods of computer use.
• Occasionally required to stand, bend, or lift objects up to 15 lbs.

Potential Hazards 

• This position is not exposed to any hazardous substances.

Competencies necessary to perform this job 

• Analytical Thinking – Able to interpret large data sets, identify trends, and recommend solutions.
• Attention to Detail – Detects inconsistencies, errors, and anomalies quickly and accurately.
• Problem Solving – Evaluates complex issues, develops solutions, and takes decisive action.
• Collaboration – Works effectively with cross-functional teams to address fraud-related issues.
• Communication – Provides clear, concise updates and recommendations to management and stakeholders.
• Technical Proficiency – Skilled in fraud detection software, payment systems, and e-commerce platforms.

Required Education/Experience/Skills 

• 2+ years of experience in fraud detection, e-commerce risk management, or financial investigations.
• Strong knowledge of payment processing systems, chargeback management, and online fraud schemes.
• Proficiency with Excel, reporting tools, and fraud monitoring software.
• Strong written and verbal communication skills.

Preferred Education/Experience/Skills 

• Bachelor’s degree in Business, Finance, Criminal Justice, or related field.
• Experience working in e-commerce or retail environments.
• Familiarity with SQL or data analytics tools.
• Knowledge of industry regulations and compliance standards (PCI DSS, GDPR, etc.).

Certifications, Licensees or Registrations Required/Preferred

UNITED STATES Employee Acknowledgement:

I understand this is not meant to be an all-inclusive job description, but does highlight the majority of expectations for this position.   Management reserves the right to change this description as necessary.

I also understand that my employment with Parts ASAP (and affiliates) is an “at-will” status and may be terminated at any time with or without cause by the company or me.  This job description does not constitute an employment contract nor does it guarantee employment for any length of time.

I have received this Job Description and I understand that it is my responsibility to perform these duties as requested and within compliance of company policy.

Employee Signature                                                                            Date

Employee printed name

CANADA Employee Acknowledgement:

I understand this is not meant to be an all-inclusive job description, but does highlight the majority of expectations for this position.  Management reserves the right to change this description as necessary. 

This job description does not constitute an employment contract nor does it guarantee employment for any length of time. 

I have received this Job Description and I understand that it is my responsibility to perform these duties as requested and within compliance of company policy. 

Employee Signature                                                                            Date

Employee printed name